Post is made by a small team, so support is a person reading your message. More often than not, Alan. Tell us what happened and we’ll reply, usually within a day or two.
If a shot came out wrong, “report this output” in the app is better than this form for that one job: it attaches the job reference, so we can look at the exact photo.
Your message is with us. We read every one, and you should hear back within a day or two. The reply comes from app@usepost.co, so it’s worth a look in spam if it seems slow.
Nothing else is needed from you. If you remember something else about it, just reply to that address.
Only what’s on this form: your message, your email address, and the “when” if you filled it in. Plus the diagnostic line shown above, which the app built when it opened this page. It carries your account id, the app version, your iOS version and your device model (the model code, like iPhone17,5, never a name or a serial number). It’s there so we can find your shots, and you can read exactly what it says.
Your IP address isn’t kept beyond a short-lived counter that stops the form being flooded. No account, no sign-in, no tracking. The rest is in the Privacy Policy.